Authenticity


High Heel Hierarchy has a zero tolerance policy when it comes to counterfeit items. We guarantee our items to be authentic and offer a full refund if our clients are not 100% satisfied.

Here at HHH, we authenticate every single item that is received to ensure that the items sold on the site are 100% genuine. To do so we use a two-point system. The first point of authentication is through Entrupy, an algorithm-based authentication system which uses microscopic photographs to validate the authenticity of a designer accessory. Any counterfeit items that do not pass the Entrupy system quality control test will be returned to the customer, who will be required to cover the collection and return delivery expenses involved.

Only items that pass the Entrupy authentication system will be processed to the next stage. The second point of authentication is through High heel Hierarchy's quality control team, who make the final decision as to whether the item is authentic and ultimately if it will be sold through the HHH website and store.

We ensure authenticity of all items with 100% money back guarantee. Each, and every item that we receive is thoroughly vetted to ensure appropriate condition and also authenticity.

 We are proud to stand behind every item that we sell.

HHH uses a state-of-the-art authentication process exclusively with Entrupy, the world’s first and only on-demand authentication service. Powered by artificial intelligence and machine learning algorithms, Entrupy allows our team to examine bags at microscopic level and produces a certificate of authenticity. The current accuracy rate is 99.1% and each certificate of authenticity is backed with the Entrupy Financial Guarantee.

NOT SO FAST...You don't want to walk into HHH trying to pass off a fake for the real deal. We know the difference. Even expensive imitations with store receipts, won't fool our trained eyes. The preloved luxury market is built on reputation. We take pride in having an impeccable one.    
High Heel Hierarchy is not affiliated with any of the brands we sell
RETURNS POLICY- 100% SATISFACTION GUARANTEE
We offer a 7 return period on all items purchased online. Please refer to our 'Return Policy' section.
WE do not accept:
 - International returns
 - Items purchased on payment plan
We stand behind the accuracy of all items we offer for sale and strive to provide you with an exquisite shopping experience.
In order to avoid unnecessary returns, please read the description of the item, view all the photos carefully and check the measurements before purchasing.

Please also note that ALL shipping costs are non-refundable.

 All items must be returned to:
 High Heel Hierarchy Ltd.

 When using the ‘personal service’, we kindly ask you to carefully examine the item(s) prior to your purchase.

Condition Guidelines

New: a brand new, unused and unworn item in perfect condition with no damage. See the listing for full details. 

Excellent: an item that looks new but has been worn and has no visible wear or damage. Very minimal wear and tear. See the listing for full details and description of any imperfections.
Very good: an item that does not look new and has been worn but is in very good condition with no obvious damage. Very minimal wear and tear. See the listing for full details and description of any imperfections.

Good: an item that has been worn but is in good condition. Very minimal damage including scuff marks but no holes or tears. See the seller’s listing for full details and description of any imperfections.

Acceptable: an item with obvious wear. May have some damage but still wearable. See the listing for full details and description of any imperfections.

If you have any concerns or questions please notify us online, and will do our best to resolve any issues.

NOTE:

We do NOT accept international returns. 

Different return policy applies to items sold using our payment plan options. Please read details here https://www.highheelhierarchy.com/payment-plan/
SHIPPING 

Your order will be dispatched within 48 hours (excluding weekends and national holidays) after full payment has been received. Shipping will be tracked, signed for and fully insured.


UK: £10 Royal Mail Tracked (1-2 working days)
Europe- £40 (3-5 working days)

Andorra, Azores, Sicily, Canary Islands, Balaeric Islands, Malta, Greece, Norway, Switzerland, Turkey- £25 

USA & Canada- £40 (5-7 working days)
Middle East and Australia – £50 Tracked and ensured express shipping: 3-7 days
Northan Island:£15 
parcelforce Global Express Shipping: 5-7 days
Worldwide- £60 (7-9 working days) 

CUSTOM CHARGES FOR OTHER COUNTRIES

You are responsible for any import duties requested before or after delivery.

Import fees vary from country to country. If you have any questions about these fees please contact your local customs and excise department, they will be able to provide a cost break down for you. Or use one of the following duty calculation tools: