How do you buy from the HHH website?
It is super easy and hassle free to buy from HHH by simply adding the item(s) you want to your basket and following the checkout process. 

You can choose to pay by using either a card or PayPal. You can also opt to pay with Split it instalments at checkout or get in touch for a Payment Plan.

The cards accepted are Visa, Mastercard, American Express, and Maestro. Please note, when paying by card, HHH can only ship to the address registered on your online account. 

When paying with PayPal, you can checkout directly through your existing PayPal account. If you would like to ship to a different address when paying with PayPal, there is the option to edit your address at the checkout. If you do not currently have an account, you can check out as a guest. As a guest, you will be asked to provide your card details, billing address, and a delivery address.

If you would like to cancel an order, you have until it is dispatched. To cancel, please email Customer Services at [email protected] with your request, and include your order number. It may be too far along in the process that the order must be finished to then refund instantly. If your order has already been dispatched, you can follow the refund procedure once you have received your items.
What is the shipping cost and speed?
Usually, your order is shipped the next working day after you had placed your order. Shipping can take up to 2 working days, however currently items may be delayed due to Brexit.

Please note, delivery times may also be affected by bank holidays, national holidays & lockdowns. The above information covers orders from HHH to mainland UK. Click the button below to learn more about postage including international delivery options.

Delivery costs are as follows: 
•FREE UK Postage 
•£15 - Europe 
•£35 USA, Canada and Middle East
•£40 - Worldwide 

Please note that these prices are subject to change, and that any additional customs / duties will be payable by the recipient.
How easy is it to sell to HHH?
You need to be 13 or over to sell and you will need a current driving license or passport if it is your first time. 

During the process you will be offered a cash or exchange price. The cash price is transferred via PayPal and sometimes processed as a bank transfer directly into your account. The exchange price is a voucher which never expires and can be used in store or online. 

If you are opting for the bank transfer, please sign into your HHH account and add your bank account details. Please note that it must be a UK bank account and that HHH staff cannot see this information, so you will be responsible for checking it is correct and current. 

If you have multiple items on an order, HHH can process some as the voucher and some as the cash but a singular item cannot be split. 

If you decide not to sell at this point or it does not pass the in-store authentication or quality checks then the customer is responsible for the cost and organisation of getting this item back to themselves. HHH will help where possible however HHH is not responsible for any of your items that may be lost or damaged by a courier that you have arranged to collect from us. 

There may be several reasons that HHH cannot buy your item(s). The common reasons for rejection are if the item is:
 •is a brand HHH does not buy (please see the designers accepted as published on this page) 
 •is a lesser condition that HHH accepts (please see the condition guide published on this page) 
 •is deemed not to be authentic.
 •is too dated / vintage (although vintage items are purchased, your item may be too dated to accept)
 •is an outlet piece (however not all outlet pieces are rejected)
 •is an item that HHH deems undesirable or will not sell well 

If your item is rejected, please collect your items, or arrange for a courier to collect it within 14 days, otherwise they may kept to be sold by HHH, or disposed of.
What condition do your items need to be in?
Change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Everything has a price and can be reused and loved again. However, customer feedback over the years has given HHH refined knowledge for what level of condition customers are happy to buy pre-loved items in. 

All the items HHH buys must be of a high standard of quality.If you're not sure if the item you have will be accepted by HHH, before you bring or post them in, please click the 'Read More' section below to see a further breakdown on what is accepted.
      Handbag and Small Leather Goods Condition Guide
HHH cannot accept handbags that: 
•Are fundamentally damaged such as a broken strap. 
•Have non-functioning closures such as clasps, zips or buckles. 
•Have stains to the material both interior and exterior. 
•Have missing serial stickers (or serial numbers that cannot be read) 
•Have strong wear to the material.•Do not have their original designer parts such as a replaced zip.
      Shoes Condition Guide
HHH cannot accept shoes that: 
•Have missing or rubbed off / illegible labels. 
•Have peeled material or scuffing to the heel. 
•Are overstretched, creased or misshapen. 
•Are stained, dirty or discoloured exterior of interior. 
•Have signs of previous use such as sweat marks or toe stains. 
•Have overworn soles. 
•Have broken zips, buckles or other fasteners. 
•Have strong odours such as smoke, moth balls, sweat, damp or perfume.
      Scarves Condition Guide
HHH cannot accept scarves that: 
•Have any burns, pulls, holes or other damage.
•Have been stitched up or repaired.
      Sunglasses Condition Guide
HHH cannot accept sunglasses that: 
•Are prescription. 
•Have scratches to the lens. 
•Are bent out of shape.
      Jewellery Condition Guide
HHH cannot accept jewellery that: 
•Has been bent out of shape. 
•Is missing integral components. 
•Are scratched or heavily worn.Please note that HHH retains the right to refuse an item for a condition reason not stated above however the guide above can be used as a rule of what is accepted.
Q. Which brands are traded?
Alaia, Alexander McQueen, Alexander Wang, Anya Hindmarch, Balenciaga, Balmain, Bottega Veneta, Bulgari, Burberry, Celine, Chanel, Christian Louboutin, Chloe, Dior, Gucci Hermes, Jimmy Choo, Lanvin, Loewe, Louis Vuitton, Manolo Blahnik, Mulberry, Prada, YSL, Valentino.
Q. How are the prices determined?
HHH formulates a sell price based on several factors including, but not limited to original retail price, brand, style, age, condition, material, colour and demand.

The prices offered to you as a customer are based on a set margin for that designer within that type of item - meaning that highly desirable brands like Chanel or Hermès always give you the best margin as a customer possible. When you are quoted for your item, you will be told your cash offer and exchange offer. The hardest part is then picking which option to go for
Q. Are the items all authentic?   
All items are thoroughly inspected for quality and authenticity before being purchased and listed for sale. 

HHH uses 3rd party authenticators as well as Entrupy Technology. 

HHH is Official Partner of Entrupy Technology, the world’s first and only on-demand authentication solution. 
We ensure authenticity of all items with 100% money back guarantee. Each, and every item that that we receive is thoroughly vetted to ensure appropriate condition and authenticity. We are proud to stand behind every item that we sell.

 ENTRUPY

HHH uses a state-of-the-art authentication process exclusively with Entrupy, the world’s first and only on-demand authentication service. Powered by artificial intelligence and machine learning algorithms, Entrupy allows our team to examine bags at microscopic level and produces a certificate of authenticity. The current accuracy rate is 99.1% and each certificate of authenticity is backed with the Entrupy Financial Guarantee. 

 HHH can 100% promise that all items for sale are the genuine article so you can buy with security. 

HHH offers a 12-month warranty on all items which covers the authenticity of the item and does not cover damage. All items are sold pre-loved and prices reflect their condition. HHH does not cover damage or faults occurred after purchase. 
Q. What is the returns policy?
Sometimes the item you thought you would love is just a little too heavy, too big or just not right for you. That is why HHH gives you a period to return your item should it not be what you are looking for after all. 

You have 14 days to return the item for a full refund back to the way paid, however we ask you to let us know within 3 days of taking delivery of the item by emailing [email protected]

Items must be returned to High Heel Hierarchy, 64 Higher Drive, Banstead, SM71PQ. 

Additional Returns Information 

Refunds will be processed after inspection within 2 working days and if receiving a refund by card or bank, they may take a further 5 working days to appear in your account. 

Unfortunately, at this moment HHH does not offer pre-paid returns and the customer is responsible for the additional cost of insuring. HHH highly recommends you use a recognised and efficient courier for your item if you are posting back. 

HHH reserves the right to offer no refund or a partial refund should your item not be returned with either: all that it was sold with or not in the condition it was sold as.
Q. How do you give your suggestions and feedback?
HHH would love to hear from you. Got an idea for a brand collaboration? Want to raise some feedback from a service or product? Simply email [email protected] and we will respond as soon as possible.
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