Return Policy

RETURNS POLICY


WE DO NOT ACCEPT INTERNATIONAL RETURNS.

 1. Our customer is of utmost of importance to us. In this spirit, highheelhierarchy.com accepts returns and offers a 14 day return policy. We stand behind the accuracy of all items we offer for sale and strive to provide you with an exquisite shopping experience.
 
 2. In order to avoid unnecessary returns, please read the description of the item, view all the photos carefully and check the measurements before purchasing.

 3. We accept domestic returns only under the following conditions:
         a. Notify us via e-mail within 3 days of receiving your item, and include the tracking/shipping information.
         b. Merchandise must be unused and returned in the same condition with tags attached.
         c. Return shipment must be made within 14 days of original purchase delivery.

 4. Once we’ve received and reviewed your returned goods, a refund will be issued.

 5. If an item is found further used or in a condition different from its original shipment, we reserve the right to refuse the refund and these items will be returned to the customer.

 6. Please also note that ALL shipping costs are non-refundable.

 7. When using the ‘personal service’, we kindly ask you to carefully examine the item(s) prior to your purchase.

 8. If you have any concerns or questions please notify us online, and will do our best to resolve any issues.
In order to avoid unnecessary returns, please read the description of the item, view all the photos carefully and check the measurements before purchasing.

Once we’ve received and reviewed your returned goods, a refund will be processed and a credit will automatically be applied to the original method of payment within 10 working days, as it may take some time  before your refund is officially posted and recognised on your bank statements.
If an item is found further used or in a condition different from its original shipment, we reserve the right to refuse the refund and the seller will be required to cover the collection and return delivery expenses involved.

 All items must be returned to:
 High Heel Hierarchy, 19 Ewell Road, Cheam Village, Greater London SM3 8DD, United Kingdom.

Condition Guidelines

New: a brand new, unused and unworn item in perfect condition with no damage. See the listing for full details. 

Excellent: an item that looks new but has been worn and has no visible wear or damage. Very minimal wear and tear. See the listing for full details and description of any imperfections.
 
Very good: an item that does not look new and has been worn but is in very good condition with no obvious damage. Very minimal wear and tear. See the listing for full details and description of any imperfections.
 
Good: an item that has been worn but is in good condition. Very minimal damage including scuff marks but no holes or tears. See the seller’s listing for full details and description of any imperfections.
 
Acceptable: an item with obvious wear. May have some damage but still wearable. See the listing for full details and description of any imperfections.
 
If you have any concerns or questions please notify us online, and will do our best to resolve any issues.

NOTE:

We do NOT accept international returns. 
 
Different return policy applies to items sold using our payment plan options. Please read details here https://www.highheelhierarchy.com/payment-plan/
SHIPPING 

Your order will be dispatched within 48 hours (excluding weekends and national holidays) after full payment has been received. Shipping will be tracked, signed for and fully insured.

UK: £10 Royal Mail Tracked (1-2 working days)     
Europe- £40 (3-5 working days)
Worldwide- £60 (7-9 working days) 
CUSTOM CHARGES FOR OTHER COUNTRIES
 
You are responsible for any import duties requested before or after delivery.
 
Import fees vary from country to country. If you have any questions about these fees please contact your local customs and excise department, they will be able to provide a cost break down for you. Or use one of the following duty calculation tools:
 
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