How do I sell on HHH?

Log in or register for an account, then Select 'Add new product' in your account, and follow the simple steps.

Once you have completed your listing, select 'Submit for review' and your item will go to the HHH team for approval to go live on the site.

Your item will be reviewed within 72  hours, and we will contact you if there are any issues regarding your listing.

Guidelines

When considering prices, please keep in mind the following points: condition, desirability and age. We suggest you check similar items already listed on HHH, for guidance. It is at HHH's discretion to allow or disallow a seller's asking price.

In your listing, please be honest about the condition of the item. If the item has marks or is slightly damaged, state this in the listing and provide photographs. This is very important, because if the item is sold ‘not as described’, the buyer may return the item for a full refund and the you will not be refunded the shipping costs. EVEN THE SMALLEST MARKS OR SCRATCHES MUST BE ACCURATELY DESCRIBED.

Please include as much detail as you can in your listing, especially measurements and size information... it will help your item to sell.

Please note:

• Always photograph the entire item, keep the background simple and avoid blurred or filtered images.
• Clear, detailed photos improve browsing and increase selling potential.
• Do not upload any images which you do not own or have permission from the owner to upload.
• All proof of authenticity should be included in your images, from receipt to ribbon.

What can I sell on HHH?

We accept designer items which are unworn, in very good condition or with minor defects.

The most important thing is the authenticity of all items listed on HHH, therefore the seller must be sure of the authenticity before listing.

In addition to this, all items will be screened by our team before being set live. All clothes should be dry-cleaned before listing.

If you are unsure that your item is suitable for HHH, or if you have any questions about selling on our site, please contact us.

We allow most high-end designers such as Alexander McQueen, Burberry, Balenciaga, Bottega Veneta, Celine, Chanel, Chloe, Christian Louboutin, Dior, Dolce & Gabbana, Fendi, Gucci, Hermes, Jimmy Choo, Louis Vuitton, Prada, Stella McCartney, Valentino, Missoni etc.

How should I decide the price of the items I'm selling?

When contemplating prices, please have a look at the price of similar items already listed on HHH.

You may also consider the RRP, the condition, the desirability and the age of the items.

When will my listing be approved?

Your item will be reviewed within 72 hours, and we will contact you if there are any issues regarding your listing.

Why would an item be refused for sale by HHH?

Before publishing a listing, the description, photographs and price of the item are carefully reviewed by our team. They check that an item:

• Is by one of our approved designers
• Is in very good condition
• Is authentic
  
  

If an item does not fulfil the criteria, it may be rejected. The team may also reject items which have been altered or customized.

Can I edit my listing?

You can edit all details and add/change images without removing your item from sale.

Any increase in the price of an item must be approved by the HHH team.

If you have any issues, please contact usand will we happily explain the process in more detail or edit the item for you.

Payments

How and when will I be paid?

Individual sellers

Providing tracking confirms successful delivery to your buyer, payment will be released to you seven days (14 days for intercontinental shipping) after the shipping date.

If tracking shows the order was received by someone other than the buyer, payment may be delayed while we confirm with the buyer that their order has been received.

If your buyer informs us an item has not arrived, payment will be held until it has been received.

It is the seller's responsibility to contact the shipping service they have used to track down undelivered parcels.

PayPal

If you have made five or fewer sales on HHH, you will be paid via PayPal. Once you have made more than five sales, you will be given the option for payment by bank transfer. This is an online security procedure and as soon as sellers have been paid for their first five items, we will be happy to pay them via whichever method they prefer.

Sellers will be liable for all costs relating to payment transfers.

How much will I pay in commission?

There is no charge for registration and listing.

Commission for independent sellers

We take 18% of the price paid for your item (plus VAT on commission), and you receive the full shipping amount paid. For example, if you sell an item for £100, we will charge you 18% commission which equals £18, the VAT is then charged on that £18 to equal £21.60 (£18+£3.60). Therefore, the total amount you will be charged is £21.60. There are no complicated and hidden costs.

Minimum commission is £15 on any item plus VAT on commission when applicable.

What is VAT?

VAT is a tax that is charged on most business transactions or services in the UK. Standard VAT in the UK is 20%.

How to ship your sold item

Congratulations on your sale!

If you receive a notification that a someone has bought an item you are selling, you should dispatch it within 72 hours.

No matter what the item, we recommend you clean the item before shipping it. Clothing should be dry-cleaned, shoes shouldn't carry any dirt and jewelry should sparkle.

Package your item securely with sustainable materials which will protect the item you are sending.

Don't forget to include any additional items, such as a dust bag or authenticity certificate. Consider sending a personal message to the buyer.

When you are happy that the package is complete, send it using tracked shipping.

When you have sent your item, go to your HHH account and set the item as shipping, adding the tracking details as you do so. Without a legitimate tracking number we will not be able to pay sellers as this is our protection against dishonest buyers.

You may contact the buyer at this stage to let them know that the item is on its way, and pass on the tracking details.

How long do I have to ship an item I have sold?

Once a sale has been confirmed, you have 72 hours to send the item to the buyer.

If you are unable to send the item within that timeframe, please message the buyer and email admin@highheelhierarchy.com to let them know.

If you do not send the item within 72 hours, the sale may be cancelled and the buyer reimbursed.

If you are on holiday and you have submitted your holiday dates, your sale will not be cancelled, unless you or the buyer request it.

Remember, the quicker you send your item, the sooner you will be paid.

Returns and refunds

Do I have to accept returns?

HHH operates a flexible returns policy for sellers. In all cases where a return is accepted, the buyer will cover the cost of return shipping, unless an item has been listed incorrectly.

If you are not a professional seller, it is at your discretion if you would like to accept returns.

Accepting returns can increase sales by 65%.

Even if you do not choose to accept returns, if an item is incorrectly listed, the buyer is entitled to a refund.